Warranty

Warranty Coverage

Moxipak offers a lifetime warranty on all backpacks against defects in materials and workmanship under normal use. This warranty covers:

  • Defective zippers and hardware

  • Broken straps or buckles

  • Faulty stitching or seams

  • Fabric or material defects that affect the functionality of the backpack

Warranty Period
The Limited Lifetime Warranty is valid for the lifetime of your backpack, which is defined as the product’s ability to withstand normal use for an extended period. The lifespan of the backpack will depend on usage, but it typically ranges between 5–10 years under normal conditions.

What’s Not Covered
This warranty does not cover:

  • Normal wear and tear (such as fraying, fading, or scuffing)

  • Damage due to accidents, misuse, or neglect

  • Improper storage or care

  • Cosmetic damage (like stains, scratches, or discoloration)

  • Products purchased through unauthorized retailers or secondhand sales

  • Loss or theft of the backpack

How to File a Claim
If you believe your Moxipak backpack has a defect covered by this warranty, follow these simple steps:

  1. Provide proof of purchase (e.g., order confirmation or receipt).

  2. Submit a description and clear photos of the defect.

  3. Contact Moxipak Customer Service at our ‘Contact’ page.

Once we’ve reviewed your claim and confirmed the issue, we’ll repair or replace your backpack at no additional cost. In some cases, a small fee may apply for shipping or handling.

Important Notes

  • Please allow 7–10 business days for us to process your warranty claim.

  • If we can’t repair your backpack, we will replace it with a comparable model.

Limitations

Please note that this warranty does not extend to damages caused by external factors like extreme weather conditions, animal interference, or third-party repairs.